Everything You Need to Know About Perth Cleaning Care — Answered
We know that choosing the right cleaning service is an important decision. That’s why we’ve put together this comprehensive list of frequently asked questions to help you feel confident and informed before booking with us. If you can’t find the answer you’re looking for here, please don’t hesitate to contact our friendly team directly — we’re always happy to help.
Q: What is Perth Cleaning Care?
Perth Cleaning Care is a locally owned and operated professional cleaning company based in Perth, Western Australia. We provide a comprehensive range of residential and commercial cleaning services to homeowners, renters, landlords, real estate agents, and businesses across all Perth suburbs and surrounding regions. Our experienced, fully vetted team is dedicated to delivering consistently exceptional cleaning results at honest, transparent prices.
Q: What areas in Perth do you service?
We service all suburbs across Perth and Western Australia, including:
- Northern Suburbs — Joondalup, Scarborough, Karrinyup, Wanneroo, Clarkson, Butler, Alkimos, Balcatta, Morley, Duncraig, and surrounding areas
- Southern Suburbs — Fremantle, Applecross, Canning Vale, Cockburn, Melville, Gosnells, Armadale, Bibra Lake, and surrounding areas
- Eastern Suburbs — Midland, Ellenbrook, Kalamunda, Bayswater, Bassendean, Mundaring, Guildfor,d and surrounding areas
- Western Suburbs — Subiaco, Cottesloe, Claremont, Nedlands, Dalkeith, City Beach, Flore,at and surrounding areas
- Perth CBD and Inner Suburbs — Northbridge, Mount Lawley, Leederville, Victoria Park, Belm,ont and surrounding areas
- Southern Coastal Communities — Rockingham, Baldivis, Kwinana, Port Kennedy, Secret Har,bour and surrounding areas
- Mandurah and the Peel Region — Mandurah and all surrounding communities
Not sure if we cover your suburb? Just conta,ct us and we’ll confirm right away.
Q: Are your cleaners police checked and insured?
Yes, absolutely. The safety and security of our clients is our highest priority. Every member of the Perth Cleaning Care team is thoroughly background-checked and police-cleared before they ever set foot in a client’s property. We also carry full public liability insurance on every job, giving you complete peace of mind from start to finish. You can trust our team completely in your home or workplace.
Q: How long has Perth Cleaning Care been operating?
Perth Cleaning Care has years of hands-on experience in the Perth cleaning industry. Over that time, we have built a strong reputation for reliability, attention to detail, and genuine care for our clients. We are a proud local Perth business that truly understands the standards and expectations of our community.
Q: Are you a local Perth business or a national franchise?
We are 100% locally owned and operated right here in Perth, Western Australia. We are not a franchise, and we do not outsource to unknown contractors. Every cleaner we send to your property is part of our trusted local team — people who know Perth, care about Perth, and take genuine pride in the work they do here. When you choose Perth Cleaning Care, you are supporting a local business that genuinely cares about this city and its community.
Q: How do I book a cleaning service with Perth Cleaning Care?
Booking with us is quick and easy. You can get in touch through any of the following methods:
- Online — Fill in our contact or booking form on our website at perthcleaningcare.com.au
- Email — Send your enquiry to info@perthcleaningcare.com
- Phone — Call us directly to speak with a team member and arrange your booking
Simply tell us your property details, the type of cleaning you need, your suburb, and your preferred date and time, and we’ll take care of the rest.
Q: How quickly can you book me in?
We do our best to accommodate bookings as quickly as possible, including same-day and next-day cleans, subject to team availability. For the best chance of securing your preferred date and time, we recommend booking as early as possible. Con, tact us and we’ll do everything we can to fit you in.
Q: Do I need to be home durcleaninghe clean?
No, you do not need to be home during the cleaning. Many of our clients prefer to head out while we work, returning to a freshly cleaned property. All you need to do is arrange access for our team before the clean begins — whether that’s leaving a key, providing an access code, or another arrangement that works for you. Our team is fully police-cleared and insured, so you can have complete confidence leaving them to work unsupervised.
Q: Do you offer flexible scheduling?
Yes. We understand that life is busy and schedules can be unpredictable. That’s why we offer flexible scheduling options, including early morning starts, evening bookings, and weekend appointments to fit around your lifestyle and commitments. Just let us know your preferred time when you get in touch,h and we’ll do our best to accommodate you.
Q: Can I request a regular cleaning schedule?
Absolutely. We offer regular cleaning services on a weekly, fortnightly, or monthly basis — whatever suits your lifestyle and budget best. Our regular clients enjoy the added benefit of having a consistent, dedicated cleaning team who gets to know their property, their preferences, and their standards. No retraining, no guesswork — just a reliable team that shows up and delivers outstanding results every single time.
Q: Can I request the same cleaner for every visit?
Yes. For regular cleaning clients, we always aim to send the same dedicated team so they become familiar with your home and your expectations. Consistency is one of the things that sets our regular cleaning service apart. If you have a specific preference, just let us know when you book.
Q: What if I need to cancel or reschedule my booking?
We understand that plans change. If you need to cancel or reschedule, please notify us as early as possible. Our cancellation policy is as follows:
- More than 48 hours’ notice — No cancellation fee
- Between 24 and 48 hours’ notice — A partial cancellation fee may apply
- Less than 24 hours’ notice — A cancellation fee of up to 100% of the quoted price may apply
- No-shows or lockouts — A full cancellation fee will be charged
For full details, please refer to our Terms and Conditions.
Q: How much do cleaning services cost in Perth?
The cost of a cleaning service depends on several factors, including the type of cleaning, the size of the property, the number of rooms, the current condition of the property, and your location within Perth. Rather than quoting a one-size-fits-all price, we provide personalised, obligation-free quotes tailored specifically to your needs. Contact us today for your free quote — it takes just a few minutes, and there is absolutely no obligation to proceed.
Q: Do you charge any hidden fees?
Never. Perth Cleaning Care is committed to complete pricing transparency. We provide upfront, honest quotes, and what we quote is exactly what you pay — no hidden fees, no surprise add-ons, and no charges you didn’t agree to. The only exception is if the scope of work changes significantly on the day, in which case we will always notify you before proceeding with any additional work.
Q: Do you offer free quotes?
Yes — all quotes from Perth Cleaning Care are completely free and come with absolutely no obligation. Simply contact us with your property details and cleaning requirements, and we’ll provide you with a fast, personalised quote. We believe you should know exactly what you’re paying before you commit to anything.
Q: What payment methods do you accept?
We accept payment via bank transfer, credit card, debit card, and other methods as advised at the time of booking. Payment is generally due upon completion of the service. For regular cleaning clients, payment terms will be outlined in your service agreement. Full details will be provided with your invoice.
Q: Do you require a deposit to secure a booking?
For standard residential bookings, a deposit is not usually required. However, for larger commercial jobs, end-of-lease cleans, or specialised services, a deposit may be requested to secure your booking. This will be confirmed at the time of quoting.
Q: Do you bring your own cleaning products and equipment?
Yes. Our team arrives fully equipped with all the professional-grade cleaning products and equipment needed to complete your cleaning to the highest standard. You don’t need to supply a thing — just give us access to your property, and we’ll handle everything else.
Q: Do you use eco-friendly cleaning products?
Yes. Perth Cleaning Care is committed to using environmentally responsible, non-toxic cleaning products that are safe for your family, children, pets, and the planet — without compromising on cleaning performance. We believe you shouldn’t have to choose between a spotlessly clean home and a healthy environment.
Q: Can I request specific cleaning products to be used in my home?
Absolutely. If you have specific product preferences, allergies, or sensitivities, please let us know at the time of booking, and we will do our very best to accommodate your requirements. Your comfort and safety are important to us.
Q: Are your cleaning products safe for children and pets?
Yes. All of the cleaning products we use are non-toxic, eco-friendly, and completely safe for children and pets. If you have any specific concerns, please don’t hesitate to ask us about the products we use.
Q: Do you pprovide end-of-leasecleaning in Perth?
Yes. End of lease cleaning — also known as bond cleaning — is one of our most popular services. Our thorough end-of-lease clean is specifically designed to meet real estate inspection standards across Perth, giving you the best possible chance of getting your full bond back. We follow a comprehensive cleaning checklist covering all areas of the property and offer a bond-back guarantee on request. Optional add-ons include carpet steam cleaning and pest control.
Q: What is included in an end-of-lease clean?
Our end of lease clean covers a full interior clean of all rooms, including bedrooms, living areas, bathrooms, toilets, kitchen,n and laundry. Specific inclusions are:
- Full interiocleaningan of all rooms
- Oven and rangehood cleaning
- Deep bathroom and toilet scrubbing
- Interior window cleaning
- Wall spot cleaning
- Skirting boards, light switches, and door frames
- Cupboard interiors and exteriors
- Kitchen benches, stovetop, and splashback
- Removal of cobwebs throughout
- Optional carpet steam cleaning and pest control (available as add-ons)
Q: Do you offer carpet steam cleaning?
Yes. Our professional carpet steam cleaning service uses hot water extraction — the industry gold standard — to deliver a deep, long-lasting clean that regular vacuuming simply cannot achieve. We remove dust mites, allergens, bacteria, stubborn stains, and odours, leaving your carpets fresh, clean, and revitalised. This service is suitable for homes, rental properties, offices, and commercial spaces throughout Perth.
Q: Do you clean commercial properties and offices?
Yes. We provide professional commercial cleaning services for offices, retail stores, showrooms, medical centres, gyms, childcare centres, warehouses, and a wide range of other commercial spaces across Perth. Our commercial cleaning team is discreet, reliable, and experienced in working around your business hours, including after-hours and weekend cleans.
Q: Do you offer Airbnb and holiday rental cleaning?
Yes. We offer a specialised Airbnb and short-stay rental cleaning service designed to keep your property guest-ready at all times. We provide fast, flexible turnovers between bookings, linen changes, restocking of supplies, and consistent high-quality presentation. Perfect for property managers and owners across Perth who need a reliable cleaning partner they can count on.
Q: Do you provide NDIS cleaning services?
Yes. Perth Cleaning Care provides cleaning services to NDIS participants across Perth and Western Australia. We understand the unique needs of NDIS clients and are committed to delivering respectful, professional, and person-centred support. Contact us for a free NDIS cleaning quote, and we’ll be happy to discuss how we can assist you or your loved one.
Q: Do you offer deep cleaning services?
Yes. Our deep cleaning service targets the areas that regular cleaning often misses — behind appliances, inside cupboards, grout lines, air vents, ceiling fans, and more. It’s ideal for properties that haven’t been professionally cleaned in a while, or as a thorough seasonal spring clean to reset your home from top to bottom.
Q: Do you offer window cleaning services?
Yes. Our professional window cleaning team delivers streak-free results on residential and commercial windows, inside and out. We handle everything from glass cleaning and frame wiping to screen cleaning and glass door cleaning. Available for single-storey and multi-storey buildings across Perth.
Q: Do you clean ovens and kitchens?
Yes. Our oven and kitchen cleaning specialists will degrease, deodorise, and restore your cooking space to like-new condition using safe, professional-grade products. From the stovetop and rangehood to the oven interior and splashback, we leave your entire kitchen spotless.
Q: Do you offer post-construction cleaning?
Yes. Our after-builders and post-construction cleaning service removes dust, debris, paint residue, and construction waste to make your newly renovated or built space safe, liveable, and move-in ready. We work with builders, developers, and homeowners across Perth.
Q: What is your satisfaction guarantee?
We stand behind every clean we deliver with a 100% Satisfaction Guarantee. If,f for any reason, you are not completely happy with the results, simply contact us within 24 hours of your clea,n and we will return to re-clean the areas of concern at absolutely no additional charge. Your satisfaction is not just a promise — it’s our commitment.
Q: What if something is damaged durinthe cleaninggn?
While our team takes great care when working in your property, in the unlikely event that accidental damage occurs, please notify us in writing within 24 hours of the service being completed. We carry full public liability insurance and will work with you to resolve any valid claims fairly and promptly. For full details, please refer to our Terms and Conditions.
Q: How do I leave feedback or a review?
We genuinely love hearing from our clients — both positive feedback and constructive suggestions help us continually improve. You can leave us a review on Google by searching “Perth Cleaning Care”, or reach out to us directly via email at info@perthcleaningcare.com. Every piece of feedback is read and appreciated by our team.
Q: What if I have a complaint?
If you are ever unhappy with any aspect of our service, please contact us within 24 hours, and we will do everything in our power to make it right. You can reach us by email at info@perthcleaningcare.com. Our management team takes all complaints seriously and will respond within one business day. Please refer to our Terms and Conditions and our Dispute Resolution process for further information.
Still Have Questions?
We hope this FAQ has answered your questions, but if there’s anything else you’d like to know, our friendly Perth team is always here to help. Don’t hesitate to reach out — we love hearing from our customers.
📩 Email: info@perthcleaningcare.com
🌐 Website: perthcleaningcare.com.au
📍 Location: Perth, Western Australia
Ready to Book? Getting started is easy. Contact us today for your free, no-obligation quote and experience the Perth Cleaning Care difference for yourself.
A cleaner space. A happier life. Book Perth Cleaning Care today.