At Perth Cleaning Care, we are committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services across Perth, Western Australia.
By using our website or engaging our services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.
1. Who We Are
Perth Cleaning Care is a locally owned and operated professional cleaning company based in Perth, Western Australia. We provide a wide range of residential and commercial cleaning services, including house cleaning, end-of-lease cleaning, carpet steam cleaning, office cleaning, and more.
Contact Details:
📩 Email: info@perthcleaningcare.com
🌐 Website: perthcleaningcare.com.au
📍 Location: Perth, Western Australia
2. Information We Collect
We may collect the following types of personal information from you:
a) Information You Provide Directly
- Full name
- Email address
- Phone number
- Residential or business address (for service delivery)
- Payment information (processed securely through third-party payment providers)
- Any additional details you provide via our contact or booking forms
b) Information Collected Automatically When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited and time spent on the site
- Referring website or search terms used to find us
- Cookies and similar tracking technologies
c) Information from Third Parties We may receive information about you from third-party platforms such as Google, Facebook, or review platforms if you interact with our business through those channels.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide and manage our services — including scheduling, confirming, and completing your cleaning booking
- To communicate with you — responding to enquiries, sending booking confirmations, reminders, and follow-up messages
- To process payments — securely handling transactions for services rendered
- To send marketing communications — with your consent, we may send promotional offers, cleaning tips, or service updates (you can opt out at any time)
- To improve our website and services — analysing usage data to enhance user experience and service quality
- To comply with legal obligations — meeting our responsibilities under Australian law
- To resolve disputes and enforce agreements — including our Terms and Conditions
4. How We Share Your Information
Perth Cleaning Care does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service providers and contractors — trusted third parties who assist us in operating our website, processing payments, or delivering services (e.g., scheduling software, payment gateways). These parties are contractually obligated to keep your information confidential.
- Legal requirements — if required by law, court order, or government authority
- Business transfers — in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction
- With your consent, for any other purpose, with your explicit permission
5. Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us:
- Remember your preferences and settings
- Analyse website traffic and usage patterns
- Deliver relevant content and advertising
Types of cookies we use:
- Essential cookies — necessary for the website to function properly
- Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)
- Marketing cookies — used to deliver personalised advertisements
You can control cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of our website.
6. Data Storage and Security
Your personal information is stored securely and protected using industry-standard security measures, including:
- Encrypted data transmission (SSL/TLS)
- Secure servers and access controls
- Regular security reviews and updates
While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute securit , but we are committed to protecting your information to the best of our ability.
Your data is stored in Australia and, where applicable, may be processed by third-party service providers operating under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth).
7. How Long We Retain Your Information
We retain your personal information for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal, accounting, or reporting obligations
- Resolve disputes and enforce our agreements
When your information is no longer required, we will securely delete or anonymise it.
8. Your Rights and Choices
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate, incomplete, or outdated information
- Request deletion of your personal information (subject to legal obligations)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your data.
To exercise any of these rights, please contact us at info@perthcleaningcare.com. We will respond to your request within a reasonable timeframe.
9. Marketing Communications
If you have opted in to receive marketing emails or messages from us, we may send you:
- Promotional offers and discounts
- Seasonal cleaning reminders
- Service updates and new offerings
- Helpful cleaning tips and advice
You can opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in any email we send
- Contacting us directly at info@perthcleaningcare.com
We will process your opt-out request promptly.
10. Third-Party Websites and Links
Our website may contain links to third-party websites for your convenience or reference. Please be aware that Perth Cleaning Care is not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Children’s Privacy
Our services and website are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to remove that information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make changes, we will:
- Update the “Last Updated” date at the top of this page
- Post the revised policy on our website
We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please don’t hesitate to get in touch:
Perth Cleaning Care 📩 Email: info@perthcleaningcare.com 🌐 Website: perthcleaningcare.com.au 📍 Perth, Western Australia
We take all privacy concerns seriously and will respond to your enquiry as quickly as possible.